Returns & Exchanges
At The Blackened Teeth, we want you to be entirely satisfied with your gothic home decor; if your item isn't the perfect fit for your crypt, you have 14 days from delivery to initiate a return. Please ensure all items are returned in their original, handcrafted condition and secure packaging to qualify for a refund.
Return Process
- 1.Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization and the correct warehouse address.
- 2.Prepare the Package
Carefully wrap your items in their original protective packaging to prevent breakage during transit, as we cannot refund items that arrive damaged due to poor packing.
- 3.Ship the Item
Send your parcel using a tracked shipping service to ensure its safe arrival; please note that return shipping costs are the responsibility of the customer unless the item is faulty.
- 4.Receive Your Refund
Once our artisans have inspected the returned goods, we will process your refund to the original payment method within 5-7 business days.